Summary
Incredible is a trading name of Incredible Technologies LTD, a company registered in England and Wales (No. 13469248). Incredible acts as an agent of TrueLayer, which provides the regulated Account Information Service and is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (Firm Reference Number: 901096).
Our mission is to help customers save time and money managing their credit cards and make paying them off easier. We partner with third-party companies and act as their agent to access your credit card account information. This allows us to provide you with a comprehensive view of your credit card balances, spending, and interest rates in one place.
Our services are provided on a non-advised basis. We offer customers the ability to set up payment plans to pay all their credit cards with a single payment. The responsibility for making payments to credit cards remains with you, the customer.
Incredible partners with Modulr to provide an e-money wallet for executing payments to your credit cards. Modulr is authorised and regulated by the FCA for payment services (FRN 900573).
You can cancel our services and terminate your account at any time.
We are here to support you. If you have a query or need assistance, you can contact us at any time via email at support@incredible.com or through the in-app chat.
We rely on technology to support our proposition. While we strive to keep the service available at all times, we cannot guarantee uninterrupted service.
Security is important to us. If your details are compromised, please contact us immediately.
We may terminate your account immediately for misuse or breach of these terms and conditions. Incredible reserves the unrestricted right to terminate your account at any time with one month’s notice.
1. About Incredible
Our company
1.1 Incredible Technologies Ltd is registered in England and Wales under company number 13469248, with a registered office at 124 City Road, London, EC1A 2NX. In this agreement, “Incredible,” “we,” “us,” and “our” refer to Incredible Technologies Ltd.
1.2 Incredible is acting as an agent of TrueLayer, who is providing the regulated Account Information Service, and is Authorised and Regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (Firm Reference Number: 901096).
1.3 We do not make any representations, warranties, or guarantees that any or all of our products and services are right for you. If you are unsure whether any of our products or services are suitable for you, you should seek advice from a qualified financial, legal, tax, or other professional adviser.
Our website and app
1.4 You can find extensive information about us and our products and services on our website, getincredible.com (the “Incredible website”).
1.5 We operate a mobile application (the “Incredible app”) which you can download on your mobile phone. All products and services are delivered via the Incredible app. You must install the Incredible app to access these products and services.
1.6 Your use of the Incredible app is always subject to the terms and conditions and privacy policies of the app store from which you downloaded it. If there is a conflict between those terms and conditions and these terms of use, the Incredible terms of use shall take precedence.
1.7 You agree that you are responsible for any and all data charges incurred from mobile service providers, internet service providers, or other data providers while using our services.
1.8 We cannot guarantee that our services will always be free from viruses. You are responsible for configuring your information technology, including your mobile phone, to access Incredible services and for the security of your internet connection. You should use your own virus protection software.
2. About these terms
Accepting these terms
2.1 By downloading the Incredible app and registering with us, you confirm that you accept these terms of use (“terms”) and agree to be bound by them. If you do not agree to these terms, you must not use our services.
2.2 By using Incredible’s app and services, you accept not only these terms but also the details contained within our Privacy Policy and Cookie Policy.
2.3 These terms and policies constitute your agreement with us and outline how you may use our services. They detail your rights and responsibilities to us, as well as our rights and responsibilities to you during your use of any of Incredible’s products and services. Please read these terms carefully before you start using Incredible’s services. We recommend that, whenever possible, you print or save a copy for future reference. If you have any questions, please discuss them with our support team.
2.4 Incredible’s terms will always take priority over the policies mentioned above, with the Privacy Policy taking precedence over the Cookie Policy. Incredible’s terms will also take priority over any other competing external policy.
How these terms work
2.5 Our agreement is with you. This agreement is between you and us. No other person will have any rights to enforce any of its terms.
2.6 We can transfer our rights. We can transfer any of our rights and obligations under these terms to comply with a legal or regulatory requirement, provided that we reasonably believe such a transfer will not have a significantly negative effect on your rights.
2.7 Each part of these terms stands alone. Each paragraph of these terms operates separately. Bulleted or ordered lists are part of the paragraph they follow. If any part of these terms becomes invalid or unenforceable, we both agree that those parts can be removed, and the rest of the terms will remain in full force and effect.
2.8 We can take action later. If you fail to meet any of your obligations and we do not take action against you (immediately or ever), we can still take action at a later date.
2.9 English law applies. These terms are governed by English law, which means any dispute or claim arising out of or in connection with these terms will be decided under English law.
2.9.1 You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you reside in a different part of the UK when these terms first apply, English law will still apply but will not deprive you of any mandatory protections available in that region. Additionally, the courts of that region will have jurisdiction to hear any claims related to this agreement, but you can still bring a claim against us in the courts of England and Wales if you prefer.
2.10 These terms may change. We may need to make reasonable changes to these terms from time to time to reflect changes:
• To the law or regulatory requirements
• To the way we manage your Incredible account as a result of technological advancements and changes to the Incredible system
• To the way we manage your Incredible account if our regulatory permissions change and/or expand
• In the cost of providing your account and other Incredible services
• To our existing products and services
• Due to any other unforeseen circumstances
2.11 We’ll notify you if these terms change. If changes are clearly in your favor, we’ll notify you once they’ve been made. Otherwise, or if required for legal or regulatory reasons, we’ll give you at least seven days’ notice. We’ll assume you’re happy with any changes unless you inform us otherwise. You can terminate these terms as described in section 8 if you do not agree with the changes.
2.12 Location of current terms. You can always download the most recent terms from this page: getincredible.com
3. Our products and services
3.1 Incredible will act with due skill, diligence, and care when offering our products and services to you. Not all of our products and services will be suitable for every customer. If you are unsure about the suitability of any product or service, you should seek independent advice.
3.2 Access to the products and services offered by Incredible is at our sole discretion. Incredible may reasonably, and as permitted under applicable law, add, modify, or discontinue any feature, functionality, or other tool within our products and services at its discretion and without further notice to you. If a material adverse change is made to the core functionality of our products and services, Incredible will provide you with reasonable notice in accordance with our provisions.
3.3 Our products and services are more fully described on other pages of our website, getincredible.com. They include the following services:
Account information services
3.4 This service will enable you to access, manage, and act on information regarding any of your connected credit cards, consolidating your credit card account data in one place. This includes information on your balances, statements, spending, interest charges, and fees.
3.5 We track and analyze information from your connected credit cards to help you better understand your repayments, interest, and spending patterns.
3.6 The information we receive is provided via our application programming interface (API) aggregator partners. When you connect your credit cards to us, you will be accessing one of our partner’s services through Incredible and permitting our partners to access your account information and share it with us.
Payment plans
3.7 The Incredible payment plan, known as “IncrediPay,” operates by using a dedicated e-money account to receive your funds before making payments to your credit cards. This e-money account is managed and maintained by Modulr, an e-money provider. The creation of your e-wallet account is contingent upon your acceptance and will be established as part of your payment plan to facilitate your payment preferences.
3.8 Opting to use our IncrediPay feature requires identity verification checks to set up the e-money account. IncrediPay enables you to set and allocate your budget towards your chosen credit cards each month via the Incredible app.
3.9 When you set up an IncrediPay payment plan, we will use your credit card account information to display your outstanding balances and, where available, your minimum repayment amounts for the month.
3.10 The IncrediPay payment plan allows you to set a monthly repayment budget and choose how to allocate your budget across your connected credit cards.
3.11 The IncrediPay feature is an optional payment service. We are not responsible for ensuring your credit cards are paid or for the timing of your payments outside the scope of our optional payment service.
3.12 IncrediPay is offered on a non-advised basis, intended for customers to use at their discretion for easier payments. You remain responsible for making repayments to your credit card accounts. Failure to meet minimum repayments may result in late fees, damage to your credit score, and debt recovery actions.
3.13 Before executing an IncrediPay plan, you should verify that your allocations are correct, as payments will be sent directly to your credit card companies, and Incredible will have no legal recourse to the funds once confirmed.
3.14 It is important to consider the implications of paying off credit card debt at the expense of neglecting priority bills or other necessary payments. Failing to pay priority bills such as rent, mortgage, loans, taxes, fines, child support, or other debts can negatively impact your credit score, lead to the loss of access to credit and essential goods or services, and in extreme cases, result in eviction or repossession of your home. Always ensure that your repayments towards credit cards are appropriate and sustainable.
4. Using our products and services
4.1 To access our products and services, you must first download the Incredible app and set up an account. This registration process only needs to be completed once. You cannot register on behalf of another person.
4.2 During registration, you must provide accurate, complete, and current contact details, including your email address and phone number. You are responsible for the accuracy of the information you provide. Any changes to your information must be promptly updated in your Incredible account.
4.3 We must approve all registrations, and we retain the right to reject any application at our discretion without providing a reason. Upon approval, you will receive a notification from us. Legal requirements may necessitate identity verification checks, including those with credit reference agencies.
4.4 Occasionally, we may request additional information either during account setup or afterward. If the provided information does not meet our standards, your account setup may be delayed or denied, or your account may be suspended or closed after being opened.
Account eligibility
Eligibility Requirements
4.5 To qualify for an Incredible account, you must meet the following criteria:
• Be a resident of the United Kingdom
• Possess the legal capacity to enter into a contract
• Be 18 years of age or older
4.6 You will be ineligible for an Incredible account if any of the following conditions apply:
• The application is made on behalf of someone else
• You already have an Incredible account
• There is a legal reason preventing Incredible from granting you an account
4.7 It is your responsibility to ensure that you meet all of the eligibility criteria listed above before registering with us. By registering, you confirm that you satisfy all of these requirements.
4.8 There may be additional eligibility criteria for specific services. If applicable, these criteria will be indicated in the app. You are responsible for ensuring that you meet these criteria both for signing up for an Incredible account and for using any of our services.
Accessing your account
Using Your Incredible Account
4.9 To ensure your Incredible account functions properly within the app, you must:
• Access the app on a mobile phone capable of downloading and running it, including support for 2-factor authentication.
• Provide accurate, complete, and up-to-date information as requested during the setup process.
• Verify your mobile number via the one-time passcode and confirm your email address through the email we send you.
What you must do
User Responsibilities
4.11 By using Incredible’s products and services, you agree to adhere to the contractual obligations that govern their use.
4.12 When accessing our products and services, you shall:
• 4.12.1 Utilize them with due care, skill, and diligence.
• 4.12.2 Ensure compliance with all applicable laws and regulations.
• 4.12.3 Provide any documentation or information reasonably required by Incredible to comply with applicable laws and regulations, including identity verification information. Failure to do so may result in the termination of your account under these terms or those of our partner Modulr FS.
• 4.12.4 Refrain from using them to offer products or services to any third party.
• 4.12.5 Consent to us accessing your credit card accounts on a read-only basis. These credit cards should be used solely for personal, not business, purposes.
• 4.12.6 Agree to submit only one application for our products and services and maintain only one Incredible account. Any additional Incredible accounts will be terminated as per provision 5.3 of these terms.
Fees
Fees and Charges
4.13 Using Incredible is free to start with. We do not charge you for accessing the Incredible app, website, or most services initially. Setting up, using, and closing your Incredible account are typically free of charge. However, if any fees are introduced later on, you will be notified in advance.
4.14 Incredible does not impose any penalty or cancellation fees.
4.15 These terms only cover the services provided by us. They do not address taxes or costs that might be charged by third parties that you may need to pay to access our services, such as fees charged by your mobile phone provider.
4.16 While we strive to help you avoid incurring fees from your credit card issuers, we cannot guarantee this and are not responsible for any fees you incur related to your credit cards.
Third party providers
4.18 We may partner with third party providers, including e-money providers, when providing our products and services to you. These terms include important information about the relationship you might have with such third party providers. Third party providers may have their own terms and conditions and policies in addition to ours which may be applicable to you. Please also refer to our privacy policy in relation to the processing of your personal data in this context.
4.19 When selecting to work with third parties, we shall act in your best interests, and under applicable laws.
Provision of account information services
4.20 We partner with TrueLayer and act as their agent for the provision of account information services. You will be accessing Truelayer’s services through Incredible. By connecting your credit cards you are allowing Truelayer to access account information from your credit card companies and share it with us. We use your data on your credit cards to offer personalised financial management services. These include timely alerts, nudges, budgets, spending analysis and repayment data.
4.21 In using TrueLayer’s account information services you agree that they may process, gather or analyse information from one or more linked credit cards to give you, through the Incredible app, information regarding your transactions and financial position across all credit card accounts.
4.22 By agreeing to these terms, you also agree to TrueLayer’s end user terms which are available here:
4.23 The terms of service set out the terms on which you agree to TrueLayer accessing information on your payment accounts. TrueLayer are subject to UK and EU data protection laws and are required to treat your data under those laws. You can find copies of their privacy policies here:
4.25 TrueLayer is authorised by the Financial Conduct Authority in the UK under the Payment Services Regulations 2017 to provide account information services and payment initiation services (FRN 793171).
5.Closing Your Incredible Account
5.1 You can terminate your Incredible account at any time with immediate effect by contacting support@getincredible.com.
5.2 We will not charge you any fees for closing your account.
5.3 We may suspend or close your account immediately for various reasons, including but not limited to:
• Using Incredible in a manner that breaches these terms
• Failing to provide requested information, or providing false or misleading information
• Prolonged inactivity on your account
• Inappropriate or unacceptable behavior towards our staff
• Serious or persistent breaches of these terms that have not been rectified within a reasonable time after we have asked you to do so
• Legal or regulatory requirements
• Verification of the account holder’s death
• Identification of a duplicate account
5.4 If we need to close your account for any other reason, we will provide you with at least 2 months’ notice, unless doing so would compromise reasonable security measures or is prohibited by law.
6. The e-money wallet
6.1 Incredible partners with Modulr FS Limited for payment initiation services. When establishing a payment plan, Incredible will utilize Modulr FS products, which include:
• The account (e-money wallet)
• Related payment services that enable funds to be sent to and paid out from the account through an application programming interface (API) used by Incredible to create and manage the account
• The beneficiaries you designate (credit cards)
• Payment rules (payment plan) that will be applied to them
6.2 When setting up an initial payment plan, you will be asked to consent to Modulr’s terms and conditions and to allow us to set up the account on your behalf.
6.3 By establishing a payment plan, you agree and authorize Incredible to instruct Modulr to access and use the Modulr products on your behalf, including making transactions, viewing and retrieving transaction data, initiating refunds, and closing the account, in accordance with the Modulr account terms and conditions and these terms and conditions.
6.4 Full details of the Modulr account and its terms and conditions can be found in the Modulr terms.
Purpose of the wallet
6.5 The purpose of opening the e-money account is for Incredible to enable placing funds, as authorised by you with Modulr for the sole use of paying off credit cards. Incredible will do this by:
6.6 You agree to Incredible providing all such information to Modulr, for them to check and verify your identity, as required by law.
6.7 You acknowledge by accepting Modulr’s terms and conditions that a search of the electoral register may take place for anti-money laundering purposes to verify the details you have given us.
Wallet account termination
6.8 You may terminate the agreement and your account with Modulr immediately by notifying us. We will execute any account closure with Modulr on your behalf.
6.9 Modulr may suspend or terminate your account immediately if, for any reason, you are:
Wallet protection
6.10 Unlike bank accounts, the Financial Services Compensation Scheme (FSCS) does not apply as a protection for e-money products. However, alternative regulatory protections are in place. Modulr safeguards your money in line with regulatory obligations for EMIs by placing funds in a segregated account held at the Bank of England. This means 100% of your money is protected in the unlikely event of Modulr's insolvency, with additional protections in place to help ensure an orderly wind down if required.
7. Contacting us
7.1 If you wish to contact us for any reason, you can email support@getincredible.com
7.2 If we have to contact you or give you notice in writing, we will do so by email, through the website or app.
7.3 It is your responsibility to ensure that the contact information we have for you is up to date. You are required to tell us as soon as you can if there is a change to:
7.4 Following any of these changes it might be necessary for us to ask you for, and for you to provide, more information as part of this process.
7.5 We may record and monitor telephone conversations that we have with you. We will store recordings based on applicable law, or for as long as we consider necessary to be able to offer the services to you.
Complaints
7.6 To submit a complaint, you may send it in any of the following ways:
7.7 If we're unable to resolve your complaint, or you are not satisfied with our resolution, you may have a right to refer your complaint to the Financial Ombudsman Service by contacting them:
7.8 All complaints should be raised with Incredible in the first instance. If you fail to raise the complaint with us, you will not be entitled to refer it to the Financial Ombudsman Service.
7.9 Should you wish to raise a complaint in relation to the service with a credit card issuer, please refer to the complaints policy of that credit card issuer.
8. Your data
8.1 You consent to our use of your information to provide and manage our services, as well as for any other lawful purposes that Incredible may have for using your information.
8.2 You are responsible for keeping your personal data up to date.
8.3 If you no longer wish for us to use your information, we will need to close your account. However, we may retain and use your personal data where we have legal grounds to do so, such as maintaining identity verification information for regulatory compliance.
8.4 By agreeing to these terms, you also agree to our privacy policy, which provides further details on how we handle your data.
9. Security
Keeping your account safe
9.1 You must keep your Incredible account information, security details and the devices you use to access your account safe. This means:
Lost or stolen devices
9.2 If your mobile device or computer is lost or stolen, or if you suspect that someone has gained unauthorized access to your security details or password, you must immediately contact us at support@getincredible.com.
9.3 To take any action, you will need to provide certain account information used during the account setup so we can verify your identity.
Security incidents
9.4 If you believe that your account has been compromised or do not recognise activity on your account, contact us as soon as possible at support@getincredible.com
9.5 If we become aware or suspect that you are affected by fraud we may block or suspend the use of your account, until such time that the account security has been restored.
9.6 If we become aware of suspect that an operational security incident has occurred, some or all of the functionality of your account may be limited until such time that the suspected incident is resolved. The account may also be blocked where regulation or law requires us to.
Unauthorised access and interference
9.7 You must not, without authorisation, access, penetrate, interfere with, damage, disrupt, or attempt to do any of the above, any part of our services or their security measures, any servers, equipment, or networks connected to our services, or any software used in providing them.
9.8 You may not inject content or code, or otherwise alter or interfere with the way any page of our services is rendered or displayed in a user’s browser or device.
9.9 You must not access our services through any means not authorised by Incredible.
9.10 You must not change, modify, adapt, or alter our services, or modify another website in a way that inaccurately implies an association with our services or with Incredible.
9.11 Incredible does not accept unsolicited content, information, ideas, suggestions, or other materials unless we have explicitly outlined specific criteria and conditions for their submission, which you agree to.
9.12 If you submit unsolicited content, information, ideas, suggestions, or other materials in violation of the preceding paragraph, you agree that we may use such materials for any purpose, including developing and marketing products and services, without any liability, payment, or recognition to you.
10. Liability, warranties and indemnification
Our liability
10.1 We will make every reasonable effort to ensure that our services remain uninterrupted and operate at a reasonable speed. However, we cannot guarantee this at all times, especially when relying on third parties to complete certain processes.
10.2 If we breach our terms with you, our liability will only extend to losses that were foreseeable at the time these terms were agreed upon and that are directly related to the event in question.
10.3 Your e-money wallet is provided by Modulr. Incredible is not responsible for any loss or damage you may experience due to the use or inability to use your e-money account if the cause is beyond our control.
10.4 These terms do not limit our responsibility to you in cases of fraud, significant negligence, or where the law does not permit the exclusion or limitation of liability.
10.5 Our services are intended for domestic and private use only. You agree not to use our services for any commercial, business, or resale purposes. We are not liable for any loss of profit, business, business interruption, or loss of business opportunity.
10.6 We do not exclude or limit our liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
10.7 Subject to clause 10.6 and to the extent permitted by applicable law, third parties we collaborate with are not liable to you in connection with the services (including your use or inability to use the services) for:
• Loss of profits or goodwill
• Any statements or actions made on or through the services by any third party
• Loss of data not caused by our negligence or breach of statutory duty
• The actions or inactions of your credit card account providers
• The cost of acquiring goods or services as substitutes for the services
• Any other loss or damage you suffer in connection with the services or these terms
Warranties
10.8 You acknowledge that your use of Incredible services, along with all information, products, and other content (including third-party content) available through us, is at your own risk.
10.9 You understand that the services are provided on an “as-is” and “as-available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement, for all information, products, and other content (including third-party content) available through us.
10.10 We do not guarantee that:
• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• The results obtained from using our services will be accurate or reliable
• The quality of any services, products, information, or other materials purchased or obtained by you through us will meet your expectations
• Any errors in the technology will be corrected
10.11 Any material downloaded or otherwise obtained through the use of our services is done at your own discretion and risk. You are solely responsible for any damage to your computer system or loss of data that results from downloading any such material. No advice or information, whether oral or written, obtained by you from us will create any warranty not expressly stated in these terms.
Indemnification
10.12 You agree to protect and fully compensate us and our affiliates from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable solicitors’ fees) caused by or arising from your use of the services, your violation of these terms or your infringement, or infringement by any other user of your Incredible account, of any intellectual property or other right of anyone.
11. Copyright
11.1 All content and materials provided by us, including images, text, visual interfaces, information, data, and computer code, and all related intellectual property rights, excluding any third party brand affiliate marketing, are the property of Incredible Technologies Ltd.
11.2 You agree that you won't use Incredible’s intellectual property, except to use Incredible services.
11.3 You agree that you won’t reverse engineer any Incredible products, that is try to reproduce them after examining how they are put together.
2024 Incredible Technologies Ltd
Last updated: 27/Jun/2024